< Back to Support Home

Q: I opened a photo, but no preview image is appearing. What can I do about this?

,
A:

This is usually caused by issues with your graphics card driver.  It might be out of date, malfunctioning, or not installed at all.  To solve this:

  1. Ensure your Windows or Mac OS is fully up to date
  2. Check for updated graphics drivers from your computer maker’s support site, or from the maker of your video card

After doing this, if you still have this issue, then the GLView application can be very useful to gather diagnostic data.  You can find it here:

http://realtech-vr.com/admin/glview

Perfectly Clear “v3” based products require OpenGL v. 2.0 or later.  Ensure the GLViewer application shows this.

Your version number will be in the circled area.

You can save a full diagnostic report with the button at the top arrow.  Please provide this to our Customer Support when you contact us to speed up our diagnosis time.

See the link at the lower arrow to see if newer drivers are available.

 

 

Tweet about this on TwitterShare on FacebookGoogle+Pin on PinterestShare on LinkedInEmail to someone

Do you have more questions?

Our 24/7 support team is ready to help.

Sign up for news, discounts, freebies, and other good stuff!
No Thanks